Frequently Asked Questions should be exactly that.

How do I open an account/credit account?

Opening an account with Inn Express is very a simple process. Whether you are in the trade or not, we offer an extensive range of payment facilities & can provide credit to make things that much more straightforward. To set up a trading account please get in touch and a member of our team can start the process

Do you offer a credit account?

We offer two types of Trade Accounts "Payment on Delivery" or "Trade Account with a Credit Agreement". Both variants can be applied by contacting our accounts team.

Can I get an order before the credit account is open?

Yes, you can place an order whilst your credit account is being opened, which will be at list price, using a card or cash on delivery as payment.

How long does it take to open an account?

You can open a 'payment on delivery' account within two working days. For us to be able to work to this timeline, we need your fully completed account application form. Once received, we can set up the account (at list price, unless a bespoke price file has been agreed with your account manager) using a card or cash on delivery as payment.

To open a credit account, we follow the normal credit checking processes. These processes can take up to 10 working days, depending on the terms you may require. This delay can be due to us needing to wait for responses from other parties. When filling in an account form, please ensure all details are fully submitted and legible, as this helps to minimise any delays that may occur.

Do you have online ordering?

Yes, we do. Once your account is set up please make us aware that you wish to open an online account and we will register you with a username and unique one-time password. Once this has been supplied you will be able to access your online account and use the many features designed to save you time and money.

I have an online account but am unsure how to use it.

To help make the most of our online portal please read our top tips guide where you will find all the information you need to make the most of your account.

How can I pay for my order?

A credit or Debit Card is preferred for payment on delivery, & if you open a 'credit' account & complete a DD mandate, we will collect the direct debit on a Wednesday at least 14 days after your invoice.

Do you offer credit?

Yes, we do. We offer credit facilities via Direct Debit, subject to the usual credit checks & account application forms completed.

How frequently will you take my Direct Debit?

Direct debits are set up to be due 14 days after delivery/invoice. The collection is then made from your bank (after completion of a DD mandate) on the following Wednesday. The Direct Debit system is a 'rolling' set up, by where if you have a weekly order, we will collect payment weekly for goods delivered 14 days previously. For more information, view our 2022 Direct Debit schedule

When do you invoice for goods?

We invoice once the delivery is made. We consider any amendments noted on the paperwork, & these are processed in the office, usually the next working day. You will get an invoice via email as soon as the invoice is processed. You can also view historical and current invoices with the online dashboard. Visit www.inn-express.com/my-account for more information.

Can I have a statement?

Of course, no problem at all, email us, & we will send one as soon as possible. If you can let us know your account code or venue name, it helps us find who you are.

Can I have a copy of a historical invoice?

Yes, the quickest way is to log into your online account and you can view them there. Alternatively, email us, & we will send them as soon as possible. If you can, let us know the dates you need them for, if applicable. Your account code or venue name helps us find your details.

Do you sell to the public?

Yes. We recommend placing an order first so that we can have the stock ready on arrival. Whether have you forgotten to order something you need? Or merely having a party at home & you want to impress your friends shamelessly with the next big thing in the world of drinks. Head on down to our distribution centre, & our team will help you and, if required, help advise you on any issues you may have. We will even load it into your car for you.

Can I collect my order?

Yes. We recommend placing an order first so that we can have the stock ready on arrival.

How can I pay for my order/collection?

We accept cash & all major credit cards, & our staff are on hand to offer advice & present out monthly offers & promotional deals. It is a great lifeline for the trade, ensuring that you never run out. We are open from 9 am to 5 pm Monday to Friday & from 9 am to 12 noon every Saturday.

Where are you based? / I can't find you / I'm lost!

We are in Haselor near the Town of Alcester. Our postcode belongs to the whole village, so if you use a Sat Nav, it brings you to our area!! But alas, trusty Google maps will bring you to us. If you are still lost, & we mean REALLY lost, please use our what3words location!

Our address is INN EXPRESS, UNIT 3 & 4 Lower Barn Buildings, Haselor, B49 6LX.

From the A46, follow the Black industrial signs to "Lower barn buildings". It's the TRENCH LANE turning that you need. Then turn right after ¼ of a mile as the road swings left (again, there is a black industrial sign). Our driveway is then 500-600 yards on the left Look for the large WHITE sign "LOWER BARN BUILDINGS". The office is in the last warehouse on the right, car parking is straight ahead of you. Any issues, please call us 01789 488008 & we'll guide you in.

What are your opening times?

Now, Even though we are surrounded by beautiful Warwickshire countryside, be sure to check we are open, though as we wouldn't want you to waste a trip even though it makes for a lovely drive!
We are open from 8 am to 5 pm Monday to Friday & from 9 am to 12 noon every Saturday. We are closed on Sunday.

What is your phone number? / How do I contact you?

Our phone number is 01789 488008, or email us via sales@inn-express.com.

What is your trading area? / Where do you deliver to??

You can view our trading area here. We cover an approximate 60-mile radius of Stratford Upon Avon. Please give our office a call on 01789488008 if you would like to know when we deliver to your area.

What time is my delivery?

Our telephones are staffed from 09:00 so please call us on 01789 488008 on the day of your delivery for a guided delivery time. Although we don't offer a timed delivery service, our standard practice is to ask your driver to contact you 1 hour before your delivery. Please request this when placing your order.

When is my next delivery day?

We offer a large selection of scheduled delivery days, and the vast majority of our trading area benefits from 3 days of delivery per week. Please call us on 01789488008 or email sales@inn-express.com to find out when we can next deliver to you.

Do you offer timed deliveries?

Although we cannot guarantee a timed delivery window, we will always try to accommodate a timed delivery request. We offer a one-hour warning service to ensure you can accept your delivery.

How can I place an order?

We do have an order cut-off time. All orders must be placed by 5 pm the day before your scheduled delivery. You can place an order by calling us on 01789 488008 (Monday – Friday 09:00 – 17:00) or by using our online ordering portal. We also offer a 24 Hour Answerphone Service.

Customers & non-customers can place their orders 24 hours a day, seven days a week. With our reliable answering & online ordering service, your order will be with you at the earliest opportunity.

Can I backorder an out of stock item?

Yes, we can backorder an item for you & deliver it on your next scheduled delivery day once the stock has arrived. Don’t worry; we only raise an invoice for goods when confirmation of delivery has been obtained.

I have an event coming up, can I pre-order some items?

Yes, we accept & encourage customers to place pre-orders/reservation orders. These orders can be amended up to 5 pm the day before delivery & you don’t get charged/invoiced until the goods are delivered. This is a great way to give you peace of mind for those one-off occasions.

Is there a Minimum Order?

No, there are no minimum orders.

Is there a delivery fee?

Yes, There is a £2.50+ VAT delivery fee.

What is the order cut off times?

The order cut off time is 5 pm the day before your requested delivery. This includes a Friday for a Saturday delivery

If you have sent your order after this time, we will automatically schedule for the following available day.

How can I amend my order?

You can amend your order as many times as you like up to your order cut off time. Please call us on 01789 488008, email us or login to your online account. 

Why has my price changed?

Manufacturers process price increases throughout the year for many reasons. Where possible, we absorb these costs, but unfortunately, the difference has to be passed on to our customers. You can find more information on price increases and when they are scheduled to happen by either speaking to your account manager or visiting our price increase page.

I need a drinks list. Can you design & print?

Yes, please visit our extra services section & see what we can offer you & your business.

Do you have POS (point of sale) & merchandise?

Certain brands offer items such as Glassware, Parasols, Ice Buckets etc. Please contact your account manager to see what’s available at this particular time.

What size are the kegs you stock, & how many pints are in each one?

• 100 Ltr (22 Gallon) keg = 176 pints.
• 50 Ltr (11 Gallon) keg = 88 pints (this is the most popular size)
• 30 Ltr (6.6 Gallon) keg = 52 pints (this is the most popular size for craft beer)
• 20 Ltr (4.4 Gallon) keg = 35 pints

What size are the casks you stock, & how many pints are in each one?

• Pin (4.5 Gallon) cask= 36 pints (available as a special order from certain breweries)
• Firkin (9 Gallon) cask = 72 pints (this is the most popular size)
• Kilderkin (18 Gallon) = 144 Pints (available as a special order from certain breweries)

How many shots are in a bottle of Spirits?

A 70cl spirit contains 28 x 25ml shots

How do I find out what is new?

You can see items added to our range in our brochures section. This section includes our annual portfolio alongside any seasonal portfolios.

What promotions are currently running?

You can see items on offer in our brochures section.

Do you offer samples?

Certain products are available for sampling & we can arrange a meeting with your account manager to discuss this further.

CELLAR BREAKDOWN & SERVICES

For all technical service issues, we advise you to contact your lead brewer. You can find a step by step guide on identifying your lead brewer in our extra services pages. ​