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OPENING AN ACCOUNT
How do I open an account/credit account?
Opening an account with Inn Express is very a simple process. Whether you are in the trade or not, we offer a range of payment options and can provide credit terms subject to the completion of account forms and checks with a credit reference agency. To set up a trading account, please get in touch, and a member of our team can start the process.
Do you offer a credit account?
We offer two types of trade accounts, "payment on delivery" or "account with a credit agreement". Both variants can be applied for by contacting our accounts team.
Can I get an order before the credit account is open?
Yes you can place an order whilst your credit account is being opened. This will be at list price, using a card or cash on delivery as payment.
How long does it take to open an account?
You can open a 'payment on delivery' account within two working days. For us to be able to work to this timeline, we need a fully completed account application form. Once received we can set up the account (at list price, unless a bespoke price file has been agreed with your account manager) using a card or cash on delivery as payment.
To open a credit account, we follow the normal credit checking processes. These processes can take up to 5 working days, depending on the terms you may require. This delay can be due to us needing to wait for responses from other parties. When filling in an account form please ensure all details are fully submitted and legible, as this helps to minimise any delays that may occur.
Yes, we do. Once your account is set up please make us aware that you wish to open an online account and we will register you with a username and unique one-time password. Once this has been supplied you will be able to access your online account and use the many features designed to save you time and money.
I have an online account but am unsure how to use it.
To help make the most of our online portal please read our top tips guide where you will find all the information you need to make the most of your account.