Technical Services

Cellar technical services

For all cellar and drinks dispense problems, the brand owner of the products provides first-line technical services support. However in most cases, one brewer/supplier/producer will cover all of your cellar equipment if they occupy a majority share of your draught lines. This is known as the 'lead brewer' and they will be the number you call when any cellar issues arise.

A brand owner who is not a lead brewer is only responsible for their font, underbar secondary cooling, backboard equipment in the cellar and secondary gas-reducing valves.

A brewer that occupies over 50% of taps at your venue is known as the 'lead brewer'. They are responsible for servicing and maintaining the remote beer cooler in the cellar, pythons, the primary gas reducing valve, their own branded fonts and underbar secondary cooling.

Who to call.

  • If all beers are fobbing/not pouring and your remote cooler is not working correctly, you should contact your lead brewer.
  • If you have one product down and everything else is pouring correctly, at the correct temperature, you should contact the brand owner of the product.
  • If you have issues with a handpull/beer engine for a permanent cask ale installation, you should contact the brand owner of the product.
  • If you have issues with a handpull/beer engine for a rotating cask ale, you should contact the installers of this equipment. If that is not possible, please get in touch with our recommended technical supplier.
  • If you have a gas leak that isn't related to a keg/container, contact your lead brewer.

Inn Express recommend GPT Drinks Dispense

Inn Express does not operate a technical services department. We would recommend GPT Drinks Dispense, they offer a high quality service with over 20 years of experience. Tim will do his best to help with support over the phone or he will visit your premises. Please contact Tim Sheehy on 07882 688520.

 

DOWNLOAD the CELLAR GAS & KEG CONNECTOR GUIDE

Technical Support Numbers

  • Air Liquide

    0800 389 4807

  • Asahi UK

    0845 652 0065

  • Brewdog

    01358 724924

  • Britvic

    08457 581 781

  • Budweiser Brewing Co / AB Inbev

    08457 100 600

  • Budweiser Budvar

    0845 850 4030

  • Carlsberg Martsons Brewing Co

    08457 820 820

  • Coca Cola / Schweppes Postmix

    08705 336 699

  • Diageo

    0845 751 5101

  • Empire Dispense Postmix

    01455 233 228

  • Freedom Brewery

    01283 840 721

  • Frizzenti

    020 3286 2692

  • GPT Tech Services

    07882 688520

  • Greene King

    01284 763 222

  • Heineken

    0345 8787072

  • Hogans Cider

    01789 488433

  • Hook Norton Brewery

    01608 737210

  • James Clay

    01580 763033

  • Molson Coors

    0845 600 0888

  • ROK Drinks

    0247636 4736

  • Sandford Orchards

    01363 777822

  • Shepherd Neame

    01795 532206

  • Thatchers Cider

    01934 822 862

  • Tiny Rebel

    01633 547378

  • Vocation Brewery

    01422 410810

  • Wadworths

    01380 732 215

  • Westons Cider

    01531 660 117

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